Service Level
Agreement
Checklist
FOR SOFTWARE AND IT
SERVICES
The SLA Checklist includes 75 pre-
defined criteria, questions to ask and
points to consider when preparing
Service Level Agreements. It may be
amended to your particular
circumstances or requirements.
The Excel ‘Service Level Agreement
Checklist’ is available for free download
(47KB):
For more Service Level Agreement information
visit: SLA Tips, SLA Metrics, SLA Checklist
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