Effortlessly gather
CRM system
requirements,
prepare your RFI
and RFP, and
evaluate and
compare vendor responses with this
comprehensive template bundle
The ‘CRM Software RFI/RFP Templates’ provide
everything you need to gather CRM system
requirements, prepare your RFI and RFP, and
evaluate and score vendor responses. Download
a free sample to learn more.
Axia’s CRM RFI/RFP Templates
Bundle (updated March 2025)
includes:
•
Requirements Template for CRM system
requirements specification, integrated vendor
response, evaluation and scoring, analysis
and charts including vendor response
analysis, scores analysis, cost comparison and
cost-score ratio. (MS Excel/xlsx).
•
Separate RFI and RFP templates (MS
Word/docx).
•
Business Analysis Template for analysing
your current situation and collecting CRM
system information (MS Excel/xlsx).
•
Full Instructions and CRM software selection
tips (MS Word/docx).
The Requirements Template includes 3121 CRM
system criteria for Market Research, Marketing,
Sales, Sales Order Processing, Invoicing and
Billing, Customer Support, Field and Service
Management, Contact Centre, Social Media,
Analytics and Business Intelligence, Common
requirements for all Modules, Systems
Operations, Technology requirements,
Software/System Support and Services.
Learn more:
Download a free sample Requirements Template
(includes a full Table of Contents, sample
requirements, vendor response, analysis and
charts) from the CRM Software RFI/RFP Template.
MS Excel (xlsx) 103KB.
Save time, effort and money!
Save time and money by quickly identifying and
gathering your CRM system requirements.
Thousands of carefully researched criteria are
already listed, so you can simply choose those
you need and set their priorities. Then, prepare
your RFI and RFP by just filling in the blanks. The
template worksheets and documents are
available in MS Excel / MS Word, making it easy to
customise and share as necessary.
Reduce effort and costs as you do not have to
start from scratch. The templates significantly cut
down the effort involved in gathering CRM
system requirements, preparing your RFI and RFP,
and evaluating vendor responses. The standard
format helps software vendors to clearly
understand your requirements and respond
more effectively, leading to clearer and improved
responses. This means you will spend less time
and effort evaluating and comparing vendor
responses, ultimately saving you both time and
money.
The CRM RFI/RFP Templates are designed to be
used on their own, as standalone products,
without the need for or costs of external
assistance such as consultants or additional staff.
They come ready to use straight out the box.
Accurate and thorough
requirements specification
All CRM criteria listed have been meticulously
researched and checked. The template lists more
than just software features and functions -
criteria for the entire system are included,
comprising system operational requirements,
technology requirements and software vendor
support requirements. This comprehensive and
thorough list of criteria protects you from
inadvertently omitting a critical function or
feature in your requirements specification.
Help you select the right software
for your organisation!
The CRM RFI/RFP Template is completely
impartial and unbiased towards any software
vendor. The CRM criteria listed are independent
of any specific software product or provider. As a
result, using this template will guide you toward
the most suitable CRM solution for your needs
and organisation, rather than steering you toward
a particular vendor.
Full Template Instructions and Software Selection
Tips are included to guide you through the
software selection process. Additionally, free
Template support by email is available if needed.
Your confidentiality and privacy are fully
protected. We do not share or sell your details to
software vendors, allowing you to focus on your
requirements, RFI and RFP without interruption.
You won’t receive unsolicited sales calls, emails,
or messages until you initiate contact.
The Template helps you to select the right
software by providing clarity and transparency.
You can clearly see your requirements, easily
evaluate, score, analyse, and compare vendor
responses, and identify the best CRM solution for
your needs.
CRM Software RFI/RFP
Template
© 2026 Axia Consulting Ltd
CRM Template
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”Your CRM Checklist saved us over 44 man hours
during the requirements definition phase of the
project. I am very grateful for your service”
President, Certtest Inc. Irving, Texas, USA