Ref

Software Quality Checklist

Yes

No

Don’t know

Awards and accreditations

1

The software has won industry awards

- list awards

2

The software has achieved accreditations

- list accreditations

Feedback

3

There are good customer testimonials for the software

4

There are positive comments from independent media reports / publications

5

There are no adverse / critical comments about the software, from industry media, on the internet / social media websites, or heard verbally

6

There is widespread user satisfaction with the software, as per existing users / customers

Completeness

7

The software is complete ie there are no large gaps in functionality, compared to other software

8

Any additional functionality recently added is effectively minor / nice to have functionality, rather than essential / core software functionality

Testable

9

The software is available for testing by potential users / customers

10

Satisfactory functionality test results ie the software conforms to the stated functionality

11

Satisfactory usability test results

12

Satisfactory performance test results

Reliability

13

The software correctly operates with complete reliability

14

The software behaves consistently

15

The software is stable and not undergoing a major re-write

16

The software has few outstanding faults / bugs

17

There have been no urgent updates / fixes issued in the previous year

User experience of the software

18

The software is convenient and practical to use

19

The software is intuitive to use

20

The software behaves as users expect

21

The screens, menus, symbols, appearance are consistent across all software modules

22

The software can easily perform simple operations

23

The software can perform complex operations

24

The system is responsive

25

The software operates efficiently

26

The software security is effective

27

The error messages are sensible, appropriate and useful

28

The software / system is well documented

Maintainable

29

The software can easily be maintained ie there are only one or two annual updates and there are rarely urgent fixes

30

The software is portable ie it can run on multiple hardware, database, and operating system configurations