AXIA

Customer Support Software Sample  

from the “CRM RFI/RFP Template”

Benefit from thousands of carefully researched functional requirements covering all areas of your CRM software - to save you time and effort thinking these up from scratch.

Find out more about the “CRM RFI/RFP Template”

CRM RFI/RFP Template: Ticket Management - Click here to find out more about the CRM RFI/RFP Template

Use the RFI / RFP templates to invite software vendors to respond with their products and services that match your needs.

Example of a vendor response, stating how their software / version meets your requirements.

CRM RFI/RFP Template: Customer Support - Click here to find out more about the CRM RFI/RFP Template

Example of evaluation and scoring (S) of the software vendor responses. Various numerical ranges can be used, however, an easy-to-use scoring range is:

3 - requirement exceeded
2 - requirement fully met
1 - requirement partially met
0 - requirement not met

Example of weighted scores (W x S = WS).

Use these and summarised scores / chart on the ‘RFP Scores’ worksheet to compare results and different software / vendor solutions.

For other sample pages, visit Marketing Information Systems / Sales software.

Find out more about the “CRM RFI/RFP Template” - click the link below.

Find out more about the "CRM RFI/RFP Template" - click here

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