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System trends overview

Accounting software trends

CRM software trends

HR software trends

Payroll software trends

Cloud computing pros and cons

Cloud computing and security

Software vendor consolidation

Quickly and easily gather your CRM system requirements and prepare your RFI & RFP.

Learn more about the

CRM Software RFI/RFP Template

CRM Software

Current trends

The continued growth of web-based and web-enabled CRM software and systems, including:

  • SaaS / Cloud computing - fully online CRM software
  • Hosted or combined online / on-premise CRM software services and systems (and the reduction of solely on-premise CRM software)
  • Web services, web support
  • Integration of CRM software with e-commerce systems
  • Social CRM and the ability to share information and communicate with customers / employees via social media
  • Integration of multiple social media products / social collaboration capabilities eg Facebook, Twitter, chat, blogs, news feeds, activity feeds and updates
  • Integration with mobile devices and facilitating full remote working eg with tablets, smart phones
  • Supporting multiple sales and customer support channels eg e-commerce, website, email, mobile, smart phone, social media


Non-web CRM software trends - continued growth of:

  • Automation of marketing, sales, sales order, customer support and workflow
  • Functionality and features added to CRM software
  • Software scalability
  • Improving analytics, business intelligence and reporting
  • CRM software integration with ERP, Accounting software, Outlook, office products
  • Integration with other 3rd party products
  • Increased user productivity
  • Reducing costs of ownership and faster implementation from using SaaS CRM


CRM software market trends - continued growth of:

  • Competition, especially in the mid-range and the enterprise CRM software market
  • Vendor consolidation


For a list of the essential criterion for good CRM software visit: CRM Software Criteria

Or, if you are about to select new CRM software and need to specify a full list of requirements, then visit the CRM Software RFI/RFP Template which lists thousands of criteria.

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