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Criteria used to select a Software Vendor

The essential services of a good software vendor include:

Click the links for more information

Maintenance and support - Good maintenance and support should include:

Full or multiple levels of software support and maintenance, which the user may subscribe to

A Service Level Agreement with escalation procedures

Support for your organisation, in your geographical location

Help desk telephone support

Internet support with online submission of faults / queries

Responding to queries / faults within the quoted time scales

Providing fixes to repair faults

Regularly (annually) releasing functional / legislative software upgrade(s)

Easy upgrade path

Provision for Software Escrow

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FAST ACCURATE

SOFTWARE RFI/RFP REQUIREMENT SPECIFICATION

Save weeks of time and effort

Reduce the risk of missing out vital requirements

Accounting Software Checklist

CRM Software Checklist

Payroll Software Checklist

HR Software Checklist

Click the links above for details

Software Selection Guide

An Insider’s Guide, with Practical Advice, Hints and Tips for selecting new Accounting, CRM, HR, Payroll software.

Click here or the link above for more details

Implementation assistance - Good implementation assistance should include:

Initial user / familiarisation training

Software / system installation

Project management services

Business / system analysis

System tailoring and testing

Report development

Data take-on / conversion

Consultancy services

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User training - Good user training should include:

Flexible training courses such as:

  • open courses
  • bespoke / configurable user training, either on or off-site

Training courses via the internet, on DVD, CBT, or via training manuals

User documentation that:

  • is clear and easy to read
  • is indexed and cross referenced
  • contains details of output screens, reports, system commands, error messages and corrective actions

Documentation that explains how the software should be:

  • implemented
  • used and controlled

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Vendor / support organisation expertise and reputation - Good vendor / support organisation should have:

Accredited products eg ISO 9001: 2000

A financially sound and stable business, with clean audits of annual accounts

Good status and reputation with the software they are providing

A number of staff with the required expertise, to assist with implementation, provide maintenance and support and to develop future enhancements / new versions

A number of current users / customers who find the software satisfactory for their purposes

A number of users / customers who offer potential client reference site visits / enquiries

An ongoing / continual software improvement and development programme

Future software development plans that are in-line with your future needs

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If you have yet to determine your new Accounting, CRM, HR or Payroll software needs, the impartial RFI/RFP Requirements Checklists will save you time producing your RFI / RFP / statement of requirements. Click for more details.
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